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The Patient Perspective of Quality Care: A Literature Review Open Access Deposited

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The traditional approaches to health delivery, which ignore patient preferences, are increasingly being replaced by a more patient-centric model. In order to understand the current trajectory of this approach, it’s important to break down past and present global health care systems and understand how different stakeholders are using the patient perspective as a feedback tool. This literature review explores the different reasons why patients are becoming more active participants in their health care, how various delivery models are evaluating the patient perspective, and how these findings can be used for internal operations in the future. The review concludes that the methodology and instruments used to evaluate the patient perspective depend heavily upon specific intentions driving the evaluation. Furthermore, as global health systems become more patient-centric, organizations are implored to review their internal resources and values to determine why and if a patient-centric care system is appropriate for their operation.

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