GW Work

This virtual poster session presents recursive implementation process utilized by the Gelman Library System to implement and evaluate the IM reference service. The recursive implantation process is juxtaposed with a more traditional model of program implementation. The presenters provide specific examples of how the model was implemented and a review of the challenges faced throughout the process. The presentation closes with a list of lessons learned that will inform institutions that wish to follow a similar model.

Author

• Edwards, Elizabeth
• Palacios-Wilhelm, Sarah

Publisher

• MARS Management of Electronic Resources and Services Committee

Keyword

• library services
• IM reference
• virtual reference
• reference
• evaluation

Date created

• 2008-05-22

Type of Work

• Presentation

Rights statement

• In Copyright

Persistent URL

•  https://scholarspace.library.gwu.edu/work/5999n405f

Previous Publication Information

• Edwards, E. & Palacios-Wilhelm, S. (2008, July). Two programs, one service: Recursive assessment in the Gelman Library System's IM reference service. Poster presented at the MARS Management of Electronic Resources and Services Committee Virtual Poster Session: Using Evaluation Data to Change & Improve Virtual Reference, Anaheim, CA.

License

• All rights reserved

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