Two Programs, One Service: Recursive Assessment in the Gelman Library System's IM Reference Service Open Access
Downloadable ContentDownload Open in Browser
This virtual poster session presents recursive implementation process utilized by the Gelman Library System to implement and evaluate the IM reference service. The recursive implantation process is juxtaposed with a more traditional model of program implementation. The presenters provide specific examples of how the model was implemented and a review of the challenges faced throughout the process. The presentation closes with a list of lessons learned that will inform institutions that wish to follow a similar model.
- Edwards, E. & Palacios-Wilhelm, S. (2008, July). Two programs, one service: Recursive assessment in the Gelman Library System's IM reference service. Poster presented at the MARS Management of Electronic Resources and Services Committee Virtual Poster Session: Using Evaluation Data to Change & Improve Virtual Reference, Anaheim, CA.
Notice to Authors
If you are the author of this work and you have any questions about the information on this page, please use the Contact form to get in touch with us.