Two Programs, One Service: Recursive Assessment in the Gelman Library System's IM Reference Service Open Access
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This virtual poster session presents recursive implementation process utilized by the Gelman Library System to implement and evaluate the IM reference service. The recursive implantation process is juxtaposed with a more traditional model of program implementation. The presenters provide specific examples of how the model was implemented and a review of the challenges faced throughout the process. The presentation closes with a list of lessons learned that will inform institutions that wish to follow a similar model.
- Edwards, E. & Palacios-Wilhelm, S. (2008, July). Two programs, one service: Recursive assessment in the Gelman Library System's IM reference service. Poster presented at the MARS Management of Electronic Resources and Services Committee Virtual Poster Session: Using Evaluation Data to Change & Improve Virtual Reference, Anaheim, CA.