Deciding to Respond to Requests for Help:Patterns of How People Decide To Help When Asked
Open AccessOne of the most important concerns in today's organizations is people's considerations in making up complex networks of relationships. People are faced with creating various networks in their everyday life, and most of this networking takes place in the working environment, when someone is looking for help. The purpose of this study is to investigate how people who are asked by someone to solve his/her problem approach the potential relationship to begin and form networks. Because people have diverse decision processes and each individual has a personal approach to this task, this study was performed using a qualitative approach. Data were collected through interviews of different people with various backgrounds, personalities, and intentions. The findings stand on the individual's thought process and mental model that occurs as answers to the problems are sought. Data analysis was formed based upon the interview transcripts.There are some intervening factors which play an important role in permitting the seekee to help when he/she is asked to assist (Murphree 2005).This study is about the seekee's filters, factors, and concerns to decide on how to answer the seeker. Generally it is on finding something new on people's reactions in their workplace when they face such a situation. It provides insight into the individual's thinking process, the relationship between people and the use of tacit knowledge. There are many complex issues that are considered for the decision one takes, and one could be the significance of comfort as a key factor which the seekee considers to agree to making a new connection and solving the problem presented. The individual's reaction could also be influenced by his/her personality. Knowledge leveraging and collaboration would support the mental model development, the decision process, and network development.
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