User Perception of Login Notification Emails
Open AccessSome website sends login notification emails to the user when it detects a suspicious login. As a part of user account security, login notification emails play an important role in securing user accounts. Users can be notified that this account has just been logged in. If users find out that it was not their actions that caused them to receive the emails, they can take action in a timely manner. In this thesis, we created a survey and recruited 100 people to help us understand what users think about the login notification emails. According to our research, people place greater importance on the delivery time and initial phrasing of login notification emails compared to regular emails. These two data are 39.1% and 40.9% more important in login notification emails compared to regular emails. We also found that the more information provided in the login notification email, the easier it is for the user to understand the email. When we do a regression analyze to detect which factors can better help users understand the email, we noticed that when the location information appeared in the email, it helped users to identify whether the notification email was triggered for their own reasons. Our data also indicated that although users do not receive many emails, they still feel they receive a lot. While 86% of people agree that login notification emails can protect users' security, some people still feel they need to react quickly after receiving an email, and if the email is not triggered by the users' actions, it means that the attacker has successfully logged into the account.Therefore, it is important to consider including as much as possible information to help user to understand the login notification email. Specifically, when designer designs the login notification email, the email should at least include location information to enhance users' awareness and protection of account security. These emails should also include some alert words in the subject or in the first few words to get users' attention to review these emails.
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