Knowledge Management and the Future of the Knowledge Worker

The ability of firms to grow and compete over the next decade will increasingly depend on access to and utilization of relevant knowledge critical to its operations, and the performance and skills of its knowledge workers. This is evidenced by several large international surveys on global economic issues (Rigby, 2007, Michaels, 2007, Mandel, 2007, Kohut, 2007, Palmer, 2006) that have identified knowledge management and knowledge worker performance among top issues and trends, both currently and continuing over the next decade. These global surveys however are positioned at a macro level and do not reveal insight into the deeper structural issues on what organizations will likely seek to do to attract, retain, and leverage the knowledge workforce of the future. The purpose of this research is to delve deeper into the underlying issues and to identify for organizational leadership, the implications of the longer term trends on how organizations will seek to provide a compelling work environment that supports the knowledge worker of the future. The research study explores a range of different dimensions of the workplace and asks questions on how organizations will seek to address them over the coming decade. Insight into these underlying issues and implications should help organizational leadership gain advantage into where to invest and how to build the future capabilities that will be necessary to compete for and retain talent for their future needs. The research was conducted thru a self administered web survey and was sent to sample survey populations from both commercial and government organizations. The targeted respondents included professionals, knowledge workers, managers and executives from both types of organizations.

Author

• Holtshouse, Dan K.

Language

• en

Keyword

• future work
• knowledge management
• knowledge worker
• knowledge work
• next generation workers
• engineering management

Date created

• 2009

Type of Work

• Dissertation

License

• All rights reserved

Rights statement

• In Copyright

GW Unit

• School of Engineering and Applied Science

Degree

• Ph.D.

Advisor

• Stankosky, Michael A

Committee Member(s)

• Baldanza, Carolyn R
• Eisner, Howard
• Calabrese, Francesco A
• Mazzuchi, Thomas A

Persistent URL

•  https://scholarspace.library.gwu.edu/etd/4q77fr401