The ISO 9000 family of standards, first issued in 1987, has been accepted as the worldwide standard for quality management systems, having more than one million companies, representing 178 countries, registered to it as of 2009. Companies implement this standard either voluntarily and...
The purpose of this dissertation lies in integrating knowledge management (KM) and quality management (QM), and in demonstrating the operational effectiveness of a KM/QM strategy through quantitative empirical research. The research framework proposed herein is based on the KM/QM strategy,...