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Filtering by: Committee Member Malalla, Ebrahim Contributor Tewfik, Sherif Degree D.Engr. GW Unit Engineering Management Keyword Engineering Management

Use of Knowledge Management Planning Methods for Reducing Service Request Transition Budget Overrun

Description:

The lack of Knowledge Management (KM) during a transition of a Service Request (SR) statement of work (SOW) responsibility between organizations negatively impacts the on-time response performance to customer service requests, contributing to budget overrun. The utilization of Knowledge Capture...

Keyword:

Engineering Management, Knowledge Transfer, Knowledge Capability Skill Matrix, Knowledge Capture Interview, Knowledge Management, and Service Request Transition

GW Unit:

Engineering Management

Degree:

D.Engr.

Advisor:

Etemadi, Amir

Committee Member(s):

Etemadi, Amir, Malalla, Ebrahim, and Islam, Muhammad

Resource Type:

Thesis or Dissertation

Use of Knowledge Management Planning Methods for Reducing Service Request Transition Budget Overrun

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