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Filtering by: Committee Member Malalla, Ebrahim Contributor Tewfik, Sherif Degree D.Engr. GW Unit Engineering Management Keyword Engineering Management

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Use of Knowledge Management Planning Methods for Reducing Service Request Transition Budget Overrun

Description:

The lack of Knowledge Management (KM) during a transition of a Service Request (SR) statement of work (SOW) responsibility between organizations negatively impacts the on-time response performance to customer service requests, contributing to budget overrun. The utilization of Knowledge Capture...

Keyword:

Knowledge Capture Interview, Knowledge Capability Skill Matrix, Service Request Transition, Engineering Management, Knowledge Management, and Knowledge Transfer

GW Unit:

Engineering Management

Degree:

D.Engr.

Advisor:

Etemadi, Amir

Committee Member(s):

Islam, Muhammad, Malalla, Ebrahim, and Etemadi, Amir

Resource Type:

Thesis or Dissertation

Use of Knowledge Management Planning Methods for Reducing Service Request Transition Budget Overrun

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