Information Technology incident ticket prolonged resolution times means increased support costs for the IT organization and leads to dissatisfied users. The purpose of this study is to identify the factors that are causing this high-resolution time. A Six Sigma DMAIC (Define, Measure, Analyze,...
The nature of cyber security vulnerabilities has become more and more complex and the volume of vulnerabilities has become more overwhelming. The reporting and collection of vulnerability data has not stemmed the tidal wave of cyber security vulnerabilities This research performs analysis of the...
Project Managers in the construction industry need to implement changes on the way they manage complex projects to increase efficiency and stay ahead of the competition. One of these changes is the implementation of Agile, a set of principles developed from software development which focuses on...